It is tying up officers who have to check on the well-being of the caller and ensure there is no legitimate emergency
The Timmins Police Service says it has received an influx of 911 hang-up calls.
Police are presuming most of these calls are dialled in error, but every time there is a hang-up, it is tying up officers who have to check on the well-being of the caller.
Emergency dispatch utilizes call-display so it can trace both the number and the location where the call to 911 was made.
Marc Depatie, communications coordinator with the Timmins Police Service, said if a 911 hang-up occurs or no voice can be heard on the line, an officer will be sent to the location of the call to check on the caller and determine if there is a legitimate emergency.
“Should the situation arise where 911 is dialed in error or by accident, for example, a pocket dial or a case of children playing with the phone, the appropriate thing to do is to stay on the line and explain the situation to the 911 call-taker,” said Depatie.
“Additionally, in those instances where the 911 system is being abused or used as some form of misguided nuisance, the police may, depending on the circumstances or nature of an investigation, lay the appropriate mischief charges under the Criminal Code of Canada.”
“The Timmins Police Service and other emergency services form a collective of community resources and irresponsible use of the 911 system is an unnecessary burden on these resources that should always and only be used when the need is genuine,” he added.
Depatie said, for non-emergencies, people can call the administration phone line at the Timmins Police Service at 705-264-1201.