Background on CRTC’s Consumer Protection Measures
The CRTC has been considering measures to ensure people know when their plans or discounts are about to end to avoid bill shocks. This initiative comes amid rising complaints in the telecommunications sector, with a reported 17% increase in telecom complaints from 2024 to 2025.
New Developments in Telecommunications Fees
In a significant move, the CRTC has announced that it will eliminate fees for activating, changing, or cancelling cellphone and internet plans. These changes will come into effect on June 12, 2026, as part of an effort to enhance consumer protections.
The CRTC is amending the Wireless and Internet Codes to prohibit activation and modification fees, as well as early cancellation fees. This decision is a direct response to recent changes in the Telecommunications Act, reflecting a shift towards greater consumer rights.
Statements from CRTC Leadership
Vicky Eatrides, the chairperson of the CRTC, stated, “We are taking action to give Canadians more control over their internet and cellphone services.” She further emphasized that “Today’s decision removes extra fees to activate, change or cancel a plan,” highlighting the agency’s commitment to improving consumer experiences.
Future Steps and Considerations
Looking ahead, the CRTC plans to launch another public consultation to review its consumer protection codes. This initiative aims to ensure that consumers can switch plans without encountering unexpected costs.
However, details remain unconfirmed regarding the impact of these changes on wireless customers who finance devices and the exact nature of additional consumer protection measures to be announced by the CRTC. Observers are keenly awaiting further information on how these adjustments will affect the telecommunications landscape in Canada.