Bell has replaced its $80 connection fee with a new $40 device handling fee, effective May 5, 2026. This change comes after the CRTC banned connection fees, raising questions about compliance.
The new device handling fee applies to orders completed over the phone, in-store, and online. However, it does not apply to smartwatches or customers who bring their own devices.
Bell’s statement claims the new fee complies with CRTC rules regarding reasonable fees. The company describes the device handling fee as covering fulfillment costs associated with device orders.
The CRTC’s new fee rules officially take effect on June 12, 2026. The previous connection fee was criticized by the CRTC as a ‘junk fee’.
Officials have not confirmed how many carriers will follow Bell’s lead in introducing similar fees. Both Bell and Virgin have implemented this change on their websites.
The $40 charge is also noted as being ‘subject to change over time.’ Bell has a history of flouting CRTC rules, such as locking smartphones despite prohibitions.